Terms of Service

01 Agreement

By creating an account, downloading the apps, or otherwise using Neztrack, you agree to these Terms and to our Privacy Policy. If you are entering into these Terms on behalf of a company or other organization (an “Organization”), you represent that you have authority to bind that Organization, and “you” refers to that Organization. If you do not agree, do not use the service.

02 The service

Neztrack is a guards-management platform comprising the Admin Console (web), the Guards App, and the Client Portal (mobile). It supports scheduling, geofenced clock-in, live operations monitoring, patrols, incident reporting, compliance, and payroll. We may add, change, or remove features over time, and we will use reasonable efforts to avoid materially degrading core functionality during a paid term.

03 Eligibility

Neztrack is a business tool intended for organizations and their personnel and clients. You must be at least 18 years old and capable of forming a binding contract to use it. You agree to use the service only for lawful business purposes and in compliance with all applicable laws, including security-industry licensing and labour regulations that apply to your operations.

04 Accounts & roles

• Organizations administer their own users, sites, clients, and permissions. The Organization is responsible for activity under its account.
• Guards and staff access the service under their Organization’s account and according to the role assigned to them.
• Clients access only the data their Organization chooses to share with them through the Client Portal.

You are responsible for keeping credentials confidential and for all activity under your account. Notify us promptly of any unauthorized use.

05 Acceptable use

You agree not to:

• Use the service to violate any law or the rights of others, including privacy and labour rights.
• Falsify location, attendance, identity, or incident data, or attempt to defeat geofence verification.
• Reverse engineer, copy, resell, or create derivative works of the service except as permitted by law.
• Interfere with, overload, or attempt to gain unauthorized access to the service or its infrastructure.
• Upload malware or content you do not have the right to share.

06 Location & accuracy

The Guards App uses device GPS to verify clock-in within a site geofence and to record patrol activity, as described in the Privacy Policy. Location accuracy depends on the device, operating system, signal conditions, and permissions the user grants. While we work to make verification reliable, we do not warrant that location data is error-free, and you should not rely on it as the sole basis for employment, disciplinary, or legal decisions without independent review.

07 Trial, fees & billing

• Free trial — new Organizations may receive a one-month free trial. No charge applies during the trial unless you choose to convert to a paid plan.
• Fees — paid plans are billed per the order or plan you select. Unless stated otherwise, fees are exclusive of applicable taxes (including Canadian GST/HST).
• Renewal & cancellation — subscriptions renew for successive terms unless cancelled before the renewal date. You can cancel through your account or by contacting us.
• Purchases made through the Apple App Store or Google Play are also subject to that store’s billing terms.

08 Customer data

As between you and Nezuna, your Organization owns the operational data it submits to the service (“Customer Data”). You grant us a limited licence to host, process, and transmit Customer Data solely to provide and improve the service and as described in the Privacy Policy. You are responsible for the accuracy of Customer Data and for having the rights and consents needed to collect it from your personnel and clients. You may export your Customer Data while your account is active; after termination, see retention.

09 Privacy

Our handling of personal information is described in the Privacy Policy, which forms part of these Terms. Where Nezuna processes personal information on an Organization’s behalf, it does so as that Organization’s service provider and under our agreement with them.

10 App store terms

If you download the Guards App or Client Portal from the Apple App Store or Google Play, you also agree to that store’s terms, and the following apply:

• These Terms are between you and Nezuna, not with Apple or Google. Those stores are not responsible for the apps or their content.
• Your licence to use the apps on Apple devices is limited to use on Apple-branded devices as permitted by the App Store Terms of Service.
• Apple and Google have no obligation to provide support or maintenance for the apps; that responsibility is ours.
• Apple, and its subsidiaries, are third-party beneficiaries of these Terms and may enforce them against you.

11 Intellectual property

The Neztrack platform, including its software, design, and trademarks, is owned by Nezuna Technologies Inc. and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the service during your subscription. No rights are granted except as expressly stated in these Terms.

12 Disclaimers

The service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that location, attendance, or incident data will be wholly accurate. Neztrack is an operational tool and is not a substitute for professional security, legal, or emergency services.

13 Limitation of liability

To the maximum extent permitted by law, Nezuna and its directors, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the service will not exceed the amounts you paid us for the service in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14 Indemnification

You agree to indemnify and hold Nezuna harmless from claims, damages, and expenses (including reasonable legal fees) arising out of your Customer Data, your use of the service, or your breach of these Terms or applicable law.

15 Term & termination

These Terms apply while you use the service. You may stop using the service and close your account at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the service in a way that risks harm to others or to the platform. On termination, your right to use the service ends; data handling follows the retention section of the Privacy Policy, including the 30-day deletion grace period. Sections that by their nature should survive termination will survive.

16 Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction of the courts located in Toronto, Ontario for any dispute, except where applicable consumer-protection law gives you a non-waivable right to proceed elsewhere.

17 Changes to these Terms

We may update these Terms from time to time. We will post the revised version here and update the effective date, and we will notify you of material changes through the apps or by email where appropriate. Continued use after changes take effect constitutes acceptance.

18 Contact

Questions about these Terms?

• General — hello@nezunatechnologies.com
• Support — support@nezunatechnologies.com
• Privacy — privacy@nezunatechnologies.com

Nezuna Technologies Inc. · Toronto, Ontario, Canada · Last updated June 1, 2026